About Us
Lauren Turner is a visionary marketing leader with over 20 years of experience, distinguished for her customer-obsessed approach and exceptional ability to build and scale cross-functional programs that significantly enhance customer engagement and advocacy. She has worked in the technology space for a variety of companies ranging in size from small startups to Fortune 500 global enterprises, and is a regular speaker and presenter at tech industry events, webinars and podcasts.
She earned her MBA from Babson College, FW Graduate School of Business, and her BA in the College of Social Studies (Economics & Political Science) from Wesleyan University.
Lauren’s strategic vision and executable wisdom make her an invaluable asset to any organization aiming to cultivate deep, lasting customer relationships and a customer-led growth strategy.
When not helping clients become more customer obsessed, Lauren experiments with generative AI, developing custom GPT bots, and performs as a regular cast member of Sick Puppies Improv Comedy at the Doghouse Theater in Delray Beach, Florida.
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Awards & Recognition
2024
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​CMA 100 Top Strategists and Influencers​
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Customer Marketing Alliance Ones to Watch
2023
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CMA 100 Top Strategists and Influencers
2022
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Finalist, Program of the Year, Mid-Market (Best Advocate Marketing Award)
2021
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Program Manager of the Year (Best Advocate Marketing Award)
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Best Technological Innovation (Best Advocate Marketing Award)
2020
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Program of the Year, Mid-Market (Best Advocate Marketing Award)
Selected Media
Why companies need to invest in senior talent for community management
How being customer obsessed presents huge opportunities for marketers
Generative AI for Customer Marketing and Advocacy
Navigating the Path to True Customer Centricity: A Guide for Global SaaS Leaders
Leveraging AI in Customer Marketing, Advocacy and Community